SERVICES & SUPPORT
The carrying out of studies, the design, installation, training and support in relation to a security system constitutes a highly challenging work. Piperaris Security Protection possesses the necessary expertise, technical infrastructure and adequately trained human resources for the complete implementation and provision of support for every project undertaken by the company, in a responsible and reliable manner. The company aims at providing customer satisfaction on a continuous basis and ensures that they take the most value from their investment through the proper and uninterrupted operation of the security systems that it installs.
Study & Design
The company's security and protection consultants are at the disposal of our clients for a complete and accurate design of the appropriate systems and services which are tailored to their own needs.
Installation, delivery and training
The company's technical support department will ensure the successful installation along with the best possible training regarding the systems use are provided to all customers.
24-hour Technical Support
Whenever there is a need for technical support, a team of specialized technicians is ready to serve you at any time, 24 hours a day.
Warranty and Maintenance
The ultimate goal of the company is the operation of systems at the highest level as well as the maximum performance and longevity of the systems installed. For this purpose we have a special customized warranty and maintenance program which includes a range of technical support services in order to meet the needs of each client individually.
You can select by yourself the duration of maintenance, the response time, the frequency of visits for preventive maintenance visits, whether to have call center support, whether to include spare parts and in general every detail you may wish to include in the services provided.
Central system for the technical management of security systems
Clients are exempt from any concern with the smooth operation of their security systems. The state-of-the-art central technical management system has a highly developed & modern central monitoring station can remotely monitor & control any system giving therefor direct & effective technical support, without wasting time and incurring unnecessary costs.
Sophisticated central monitoring center
Undoubtedly, any information may be useful only if it is available at the time of need. For this reason, we offer the possibility of immediately notifying clients and authorities providing security services (the police, the fire-fighting brigade, emergency services, etc.) of anything that has to do with their systems through voice messages, text messages (sms), e-mail, etc.
Monitoring and notification is related to the following:
Burglary, robbery, fire or any other emergency
User ID, date and time of every user with the system
Activation or deactivation of the system within predefined timeframes
Non-activation of the system within and over predefined timeframes
Switching off and on of the electricity and battery drop
Malfunctioning of telephone lines, other means of communication or other malfunctions
Fluctuation of temperatures in sensitive areas such as refrigerators, server room etc.
Signals from children and persons who needs medical or other assistance (special signals)
Visual verification of alarms
Automatic uploading of video recorded events and alarms
Proactive crime prevention actions (proactive analysis)
Any other information that is considered to be useful on the basis of new requirements that are created.
At the same time, the historical record of client systems containing all events and actions is recorded in an easily accessible file.